Last updated: October 2026
Your privacy is important to us. This Privacy Policy explains how Pink Monkey Stag and Hen collects, uses, stores and protects personal data when you use our website, contact us, make a booking or purchase our services.
Pink Monkey Stag and Hen operates from Portugal and processes personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR/RGPD) and applicable Portuguese data-protection legislation.
1. Who is responsible for your personal data?
The data controller responsible for your personal data is:
Claire Robinson, trading as Pink Monkey Stag and Hen
Email: claire @ pinkmonkeystagandhen.co.uk
If you have questions about how your personal data is processed or wish to exercise your data-protection rights, please contact us using either of these email addresses.
2. What personal data do we collect?
Depending on the services you request or purchase, we may collect some or all of the following information:
Your name
Address
Email address
Telephone number
Booking and payment information
Information about your booking party
Date of birth, where required by a supplier or accommodation provider
Height and weight where required for activities involving wetsuits or other equipment
Information you provide when communicating with us by email, live chat or other contact methods
Information necessary to arrange activities, accommodation, transfers or other services included in your booking
Photographs or videos taken during activities, where applicable
Information relating to your preferences, requests or requirements for your booking
We only request information that is reasonably necessary for the relevant purpose.
3. How do we collect your information?
We may collect personal data when you:
Make an enquiry through our website
Make or amend a booking
Contact us by email, telephone or live chat
Register or use an account on our website, where applicable
Provide information required by one of our suppliers
Subscribe to receive marketing communications
Participate in an activity where photographs or videos may be taken
Otherwise communicate with us in connection with our services
4. Why do we use your personal data?
We may use your personal data for the following purposes:
To provide our services
We use your information to process and manage bookings, arrange activities, accommodation, transfers and other services you have requested, communicate with you about your booking and provide customer support.
The legal basis for this processing is generally performance of a contract or taking steps at your request before entering into a contract.
To comply with legal obligations
We may process information where this is necessary for us to comply with legal, tax, accounting or other regulatory obligations.
The legal basis is compliance with a legal obligation.
To protect our business and prevent fraud
We may process certain information to prevent fraud, misuse, unauthorised activity and security incidents and to protect our website, systems, customers and business.
Depending on the circumstances, the legal basis may be our legitimate interests or compliance with a legal obligation.
To improve our website and services
We may use information about how visitors interact with our website to understand how our website and services are being used and to improve them.
Where required by law, appropriate consent will be obtained before using non-essential cookies or similar technologies for analytics or other purposes.
Marketing
Where permitted by applicable law, we may send you information about our services, offers and promotions.
Where consent is required, we will only send marketing communications where you have provided the necessary consent. You can withdraw your consent or unsubscribe at any time.
You can unsubscribe by using the unsubscribe facility included in our marketing emails or by contacting:
admin @ pinkmonkeystagandhen.co.uk
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Information shared with suppliers
To provide the services you have booked, we may need to share relevant personal information with third-party suppliers.
These may include:
Hotels and accommodation providers
Activity and experience providers
Transfer and transport companies
Tour or excursion providers
Payment service providers
Other suppliers involved in delivering your booking
We only provide suppliers with information that is reasonably necessary for them to provide the relevant service.
For example, a supplier may require your name and telephone number, while an accommodation provider may require your name and date of birth. An activity provider may require height and weight where this is necessary to provide equipment such as wetsuits.
We do not sell your personal data to third parties.
6. Payment information
Payments made by card may be processed through our chosen third party payment provider.
We do not intentionally retain complete payment card details such as your full card number or security code on our own systems after the payment has been processed.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
7. Photographs and videos
Photographs and videos may be taken during activities and events for promotional purposes.
We will not use identifiable photographs or videos of you for promotional purposes where the applicable legal basis requires your consent unless that consent has been obtained.
If you do not wish to appear in promotional photographs or videos, please tell our representative at the event or contact:
admin @ pinkmonkeystagandhen.co.uk
Where you have provided consent for promotional use, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before withdrawal.
8. Communications and customer records
We may keep records of communications with you, including emails, messages and written notes relating to telephone or other conversations.
We do not routinely record telephone calls.
We may retain information from communications where it is necessary to manage your booking, provide customer service, maintain accurate business records, resolve complaints or protect our legal rights.
9. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly, maintain security or remember choices you make.
Other cookies, such as certain analytics, advertising or tracking cookies, may require your consent under applicable law.
Where consent is required, you will be given appropriate information and the opportunity to accept or reject non-essential cookies.
You can also manage cookies through your browser settings.
The use of cookies and similar technologies is subject to applicable Portuguese and EU privacy and electronic-communications requirements.
10. How long do we keep your information?
We do not keep personal data indefinitely.
The length of time we retain information depends on:
The purpose for which it was collected
Whether you have an ongoing relationship or booking with us
Our legal, tax and accounting obligations
The need to establish, exercise or defend legal claims
Any other applicable legal or regulatory requirements
When personal data is no longer required, we will delete it or securely anonymise it where appropriate.
11. How do we protect your information?
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Access to personal information is limited to people and organisations that need it for legitimate business purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your data protection rights
Under the GDPR/RGPD, you may have the following rights, depending on the circumstances:
Right to access
You can ask for confirmation of whether we process your personal data and request a copy of the information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to erasure
You can ask us to delete your personal data where there is no valid legal reason for us to continue processing it.
Right to restriction
You can ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability
Where the legal requirements are met, you may request certain personal data in a structured, commonly used and machine-readable format and ask for it to be transferred to another organisation.
Right to object
You may object to certain types of processing, including processing based on legitimate interests.
You have an absolute right to object to direct marketing.
Right to withdraw consent
Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Rights concerning automated decision making
Where applicable, you may have rights relating to decisions based solely on automated processing, including profiling.
We will provide the information required by law where such processing takes place.
13. How to exercise your rights
To exercise any of your rights, please contact:
Claire Robinson
Email: claire @ pinkmonkeystagandhen.co.uk
You may also contact:
admin @ pinkmonkeystagandhen.co.uk
We may need to verify your identity before providing personal information or carrying out certain requests. We will only request information reasonably necessary for this purpose.
Requests concerning your data-protection rights are generally free of charge.
We will normally respond to a valid request within one month. In certain circumstances, this period may be extended as permitted by the GDPR.
14. Complaints
If you believe that we have not handled your personal data correctly, please contact us first so that we have the opportunity to address your concerns.
You also have the right to lodge a complaint with the Portuguese data protection supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
CNPD is the Portuguese supervisory authority responsible for data protection.
Website: www.cnpd.pt
15. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of external websites. We recommend that you review the privacy policy of any third party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
The latest version will be published on our website with the relevant update date.
Contact details
Pink Monkey Stag and Hen
Claire Robinson, trading as Pink Monkey Stag and Hen
Based in Portugal
Correspondence address: 49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom
Business location: Cacia, Aveiro, Portugal
Your privacy is important to us. This Privacy Policy explains how Pink Monkey Stag and Hen collects, uses, stores and protects personal data when you use our website, contact us, make a booking or purchase our services.
Pink Monkey Stag and Hen operates from Portugal and processes personal data in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679 – GDPR/RGPD) and applicable Portuguese data-protection legislation.
1. Who is responsible for your personal data?
The data controller responsible for your personal data is:
Claire Robinson, trading as Pink Monkey Stag and Hen
Email: claire @ pinkmonkeystagandhen.co.uk
If you have questions about how your personal data is processed or wish to exercise your data-protection rights, please contact us using either of these email addresses.
2. What personal data do we collect?
Depending on the services you request or purchase, we may collect some or all of the following information:
Your name
Address
Email address
Telephone number
Booking and payment information
Information about your booking party
Date of birth, where required by a supplier or accommodation provider
Height and weight where required for activities involving wetsuits or other equipment
Information you provide when communicating with us by email, live chat or other contact methods
Information necessary to arrange activities, accommodation, transfers or other services included in your booking
Photographs or videos taken during activities, where applicable
Information relating to your preferences, requests or requirements for your booking
We only request information that is reasonably necessary for the relevant purpose.
3. How do we collect your information?
We may collect personal data when you:
Make an enquiry through our website
Make or amend a booking
Contact us by email, telephone or live chat
Register or use an account on our website, where applicable
Provide information required by one of our suppliers
Subscribe to receive marketing communications
Participate in an activity where photographs or videos may be taken
Otherwise communicate with us in connection with our services
4. Why do we use your personal data?
We may use your personal data for the following purposes:
To provide our services
We use your information to process and manage bookings, arrange activities, accommodation, transfers and other services you have requested, communicate with you about your booking and provide customer support.
The legal basis for this processing is generally performance of a contract or taking steps at your request before entering into a contract.
To comply with legal obligations
We may process information where this is necessary for us to comply with legal, tax, accounting or other regulatory obligations.
The legal basis is compliance with a legal obligation.
To protect our business and prevent fraud
We may process certain information to prevent fraud, misuse, unauthorised activity and security incidents and to protect our website, systems, customers and business.
Depending on the circumstances, the legal basis may be our legitimate interests or compliance with a legal obligation.
To improve our website and services
We may use information about how visitors interact with our website to understand how our website and services are being used and to improve them.
Where required by law, appropriate consent will be obtained before using non-essential cookies or similar technologies for analytics or other purposes.
Marketing
Where permitted by applicable law, we may send you information about our services, offers and promotions.
Where consent is required, we will only send marketing communications where you have provided the necessary consent. You can withdraw your consent or unsubscribe at any time.
You can unsubscribe by using the unsubscribe facility included in our marketing emails or by contacting:
admin @ pinkmonkeystagandhen.co.uk
Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.
5. Information shared with suppliers
To provide the services you have booked, we may need to share relevant personal information with third-party suppliers.
These may include:
Hotels and accommodation providers
Activity and experience providers
Transfer and transport companies
Tour or excursion providers
Payment service providers
Other suppliers involved in delivering your booking
We only provide suppliers with information that is reasonably necessary for them to provide the relevant service.
For example, a supplier may require your name and telephone number, while an accommodation provider may require your name and date of birth. An activity provider may require height and weight where this is necessary to provide equipment such as wetsuits.
We do not sell your personal data to third parties.
6. Payment information
Payments made by card may be processed through our chosen third party payment provider.
We do not intentionally retain complete payment card details such as your full card number or security code on our own systems after the payment has been processed.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
7. Photographs and videos
Photographs and videos may be taken during activities and events for promotional purposes.
We will not use identifiable photographs or videos of you for promotional purposes where the applicable legal basis requires your consent unless that consent has been obtained.
If you do not wish to appear in promotional photographs or videos, please tell our representative at the event or contact:
admin @ pinkmonkeystagandhen.co.uk
Where you have provided consent for promotional use, you may withdraw that consent at any time. Withdrawal will not affect processing that took place before withdrawal.
8. Communications and customer records
We may keep records of communications with you, including emails, messages and written notes relating to telephone or other conversations.
We do not routinely record telephone calls.
We may retain information from communications where it is necessary to manage your booking, provide customer service, maintain accurate business records, resolve complaints or protect our legal rights.
9. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to operate correctly, maintain security or remember choices you make.
Other cookies, such as certain analytics, advertising or tracking cookies, may require your consent under applicable law.
Where consent is required, you will be given appropriate information and the opportunity to accept or reject non-essential cookies.
You can also manage cookies through your browser settings.
The use of cookies and similar technologies is subject to applicable Portuguese and EU privacy and electronic-communications requirements.
10. How long do we keep your information?
We do not keep personal data indefinitely.
The length of time we retain information depends on:
The purpose for which it was collected
Whether you have an ongoing relationship or booking with us
Our legal, tax and accounting obligations
The need to establish, exercise or defend legal claims
Any other applicable legal or regulatory requirements
When personal data is no longer required, we will delete it or securely anonymise it where appropriate.
11. How do we protect your information?
We take reasonable technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
Access to personal information is limited to people and organisations that need it for legitimate business purposes.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
12. Your data protection rights
Under the GDPR/RGPD, you may have the following rights, depending on the circumstances:
Right to access
You can ask for confirmation of whether we process your personal data and request a copy of the information we hold about you.
Right to rectification
You can ask us to correct inaccurate or incomplete personal data.
Right to erasure
You can ask us to delete your personal data where there is no valid legal reason for us to continue processing it.
Right to restriction
You can ask us to restrict the processing of your personal data in certain circumstances.
Right to data portability
Where the legal requirements are met, you may request certain personal data in a structured, commonly used and machine-readable format and ask for it to be transferred to another organisation.
Right to object
You may object to certain types of processing, including processing based on legitimate interests.
You have an absolute right to object to direct marketing.
Right to withdraw consent
Where we rely on your consent as the legal basis for processing, you may withdraw that consent at any time.
Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
Rights concerning automated decision making
Where applicable, you may have rights relating to decisions based solely on automated processing, including profiling.
We will provide the information required by law where such processing takes place.
13. How to exercise your rights
To exercise any of your rights, please contact:
Claire Robinson
Email: claire @ pinkmonkeystagandhen.co.uk
You may also contact:
admin @ pinkmonkeystagandhen.co.uk
We may need to verify your identity before providing personal information or carrying out certain requests. We will only request information reasonably necessary for this purpose.
Requests concerning your data-protection rights are generally free of charge.
We will normally respond to a valid request within one month. In certain circumstances, this period may be extended as permitted by the GDPR.
14. Complaints
If you believe that we have not handled your personal data correctly, please contact us first so that we have the opportunity to address your concerns.
You also have the right to lodge a complaint with the Portuguese data protection supervisory authority:
Comissão Nacional de Proteção de Dados (CNPD)
CNPD is the Portuguese supervisory authority responsible for data protection.
Website: www.cnpd.pt
15. Third-party websites
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices, content or security of external websites. We recommend that you review the privacy policy of any third party website you visit.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
The latest version will be published on our website with the relevant update date.
Contact details
Pink Monkey Stag and Hen
Claire Robinson, trading as Pink Monkey Stag and Hen
Based in Portugal
Correspondence address: 49 Station Road, Polegate, East Sussex, BN26 6EA, United Kingdom
Business location: Cacia, Aveiro, Portugal