Copyright © Pink Monkey Stag and Hen Ltd 2023. All Rights Reserved.
Your data and privacy are important and we will handle them securely, fairly and legally at all times. Pink Monkey Stag and Hen Ltd complies fully with the General Data Protection Regulation (GDPR).
We recognise that you have rights as a ‘data subject’, and that we have an obligation to uphold these. This privacy notice aims to outline how we maintain these rights. In particular, it outlines:
• How we collect and process your information
• Why we do this
• How you can exercise your rights;
• Who to contact in the event you’re unhappy with our performance.
Depending on why we have collected your information, your information rights could include:
Right Explanation Right to be informed
This encompasses the obligation for us to be transparent in how we collect and use your personal data.
Right of access You have the right to access your personal data and supplementary information.
Right to rectification If the information we hold on you is inaccurate or incomplete, you can request we correct this.
Right to erasure You can request we delete or remove personal data where there is no compelling reason for us to continue processing
Right to restrict processing You have the right to request we cease processing your data, if: • You consider it inaccurate or incomplete; • Where you object to processing and we are considering whether we still have a legitimate interest to process it. • Where we don’t need the data for the original reason we collected it, but may need it to support a legal claim
Right to data portability Where you have consented to our processing your data, or where the processing is necessary for us to deliver a contract, you can request a copy of that data be provided to a third party in electronic form.
Right to object You have the right to object to our processing under certain circumstances. For example, you can object to: • direct marketing (including profiling); and • processing for purposes of scientific/historical research and statistics
Rights relating to automated decision making including profiling Where we apply automated decision making, we must • give you information about the processing; • introduce simple ways for you to request human intervention or challenge a decision; • carry out regular checks to make sure that our systems are working as intended Information related to automated decision making is contained later in this notice.
What Information Do We Collect?
We process personal information for certain legitimate business purposes; which include some or all of the following:
We keep all the data that you give us when you sign up with us. These are things like your name, address, email, telephone number etc.
If paying by credit or debit card we will collect your name, address, card number, ex date, CSV no. After payment is processed the above details are destroyed immediately.
After booking we may ask for further information such as DOB, home address, height and weight (only when the use of wetsuits is required)
During activities we may take pictures of the activity for our social media and advertising. Please inform your rep if you do not wish for your image to be used or contact firstname.lastname@example.org
We keep a record of all contact with you via email and LiveChat.
Why do we collect this information
Where the processing enables us to enhance modify, personalise or otherwise improve our services/communications for the benefit of our customers.
To identify and prevent fraud. To enhance the security of our network and information systems.
To better understand how people interact with our websites.
To provide email communication which we think will be of interest to you.
To determine the effectiveness of promotional campaigns and advertising.
Transfer of data
We do share information with our 3rd party suppliers such as hotels, transfer companies, activity suppliers and payment providers. This information is limited to name, contact number, height and weight (only when the use of wetsuits is required) for activity and transfer suppliers. Hotels require your name, contact number and DOB.
Retention of Data
Pink Monkey Stag and Hen Ltd retains information for seven (7) years from our point of last contact. We hold this information to support our legal and regulatory requirements. If you object to this retention, please contact us at admin @ pinkmonkeystagandhen.co.uk
We recognise that you may have questions on how we process and/or store your data, or may want to change either the data we hold on you or how we communicate with you in the future. If you have given consent for processing, you are free to withdraw that consent. To let us know this is the case email admin @ pinkmonkeystagandhen.co.uk.
If you have any questions in respect of this notice, or would like to exercise your rights as a data subject (for example, to correct data or to exercise your right to access):
• Claire Robinson, as data controller, can be contacted as follows: claire @ pinkmonkeystagandhen.co.uk
• Pink Monkey Stag and Hen Ltd can be contacted as follows please write to 49 Station Road, Polegate, East Sussex, BN26 6EA
• If you are unhappy that we have responded to your query adequately, of if you have a further complaint, The Information Commissioner’s Office can be contacted here
How we will use the information about you?
We collect information about you to process your order, manage your account, and if you chose to opt in, to email you about our promotional offers. We may pass your information to our third-party service providers such as suppliers this information will mainly be contact numbers but most airlines and cruise companies require Advance Passenger Information.
What Information Do We Not Collect?
We do not record your calls, we do keep a written brief of your calls within our content management system.
We do not store your credit card details when paying by card, these are destroyed immediately.
We delete voicemails after 1 month.
Pink Monkey Stag and Hen Ltd do not share any information from either passengers or travel agents for marketing purposes with any third-party company. Marketing We would like to send you information about products of ours and any promotional campaigns we are running. If you have consented to receive marketing emails you may opt out by simply clicking the “unsubscribe” button contained on each email. Alternatively please send an email headed ‘opt out’ to us at email@example.com , upon receipt of a written opt out we shall discontinue processing your personal data as requested.
Access to your information and correction You have the right to request a copy of the information that we hold about you, this would include the following information. Passenger or Agents name Passenger or Agents address Passenger or Agents Phone and Fax numbers Passenger or Agents email address Agents VAT and Affiliation numbers. If you would like a copy of the information we store please write to 49 Station Road, Polegate, East Sussex, BN26 6EA
Links to Other Sites
some of the links made available to you through Pink Monkey Stag and Hen ltd’s website will allow you to leave the Pink Monkey Stag and Hen Ltd web site. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of Pink Monkey Stag and Hen Ltd Accordingly, Pink Monkey Stag and Hen Ltd is not responsible for the availability of such external sites or resources and does not make any representation to you about these sites or the materials available there. That Pink Monkey Stag and Hen Ltd has made these links available to you is not an endorsement or recommendation to you by Pink Monkey Stag and Hen Ltd of any of these sites or liable for any content, advertising, products, or other materials on or available from such sites or resources. Pink Monkey Stag and Hen Ltd shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. Additionally,Pink Monkey Stag and Hen Ltd shall not be responsible or liable for any of the content you provide to us. Pink Monkey Stag and Hen Ltd is providing these links only as a convenience to you.
Third Party Intellectual Property Policy
Individuals who believe that their intellectual property rights have been infringed either on the Internet or through online services provided by Pink Monkey Stag and Hen Ltd may contact Pink Monkey Stag and Hen Ltd , directly and request that the infringing material be removed or access to it blocked Pink Monkey Stag and Hen Ltd will investigate those complaints. Where Pink Monkey Stag and Hen Ltd is satisfied that the infringement is taking place, it will take appropriate action.
Authorization of Use
Any person is hereby authorized to view the information located at www.PinkMonkeyStagandHen.co.uk for informational purposes only.
If you have any queries about this statement, please contact us by email admin @ pinkmonkeystagandhen.co.uk
This is Pink Monkey Stag and Hen Ltd ‘s Privacy Statement. It sets out how we deal with your personal data.
If you have any queries about this statement, please contact us by email admin @ pinkmonkeystagandhen.co.uk
1. “Personal Data” is any data that identifies you. The Personal Data which you supply to us you agree will be true, We will deal with your Personal Data in compliance with the current UK data protection legislation. Please note this applies only to Pink Monkey Stag and Hen Ltd not to other companies’ or organisations’ websites to which we may link.
2. Personal Data will be collected, processed and used by Pink Monkey Stag and Hen Ltd or our sister company for the purposes of providing the Pink Monkey Stag and Hen Ltd or our sister company service to you and the other purposes mentioned below. Personal Data may also be processed and used by such other organisations on our behalf for the purpose of providing the Pink Monkey Stag and Hen Ltd service to you. The use of information will remain under the control of Pink Monkey Stag and Hen Ltd at all times.
3. We only send email and text messages to you about news services that we consider may be of interest to you only if you have given us permission to do so.
4. We may collect Personal Data about your usage of the Pink Monkey Stag and Hen Ltd service in order to provide a service to meet your needs. However, the data will only be disclosed on an anonymous and aggregated basis not in a way in which you will be identified.
5.Financial Information. All financial information such as credit/debit card numbers given to Pink Monkey Stag and Hen Ltd are not stored and are only entered into our chosen payment system.
Some websites store information in a small text file called a “cookie” on your hard disk. Cookies contain information about you and your preferences. For example, it might contain a record of which pages within the site you visited, to help the site customise the view for you the next time you visit.
Only the information that you provide, or the choices you make, while visiting a website can be stored in a cookie. For example, the site cannot determine your email address unless you choose to type it. Allowing a website to create a cookie does not give that or any other site access to the rest of your computer and only the site that created the cookie can read it.
Pink Monkey Stag and Hen Ltd will only use the cookies created to personalise and secure your experience. What this means is that when you use the Pink Monkey Stag and Hen Ltd will be able to keep certain settings for you for when you return. It also means that you do not need to pass security details on every screen as we store them for you during the time you spend browsing our site.
You understand, that you are responsible for uses of the Service by you, and those using your login information, if you are a registered user. Any breach of these terms and conditions by anyone to whom you disclose your login information will be treated as if the breach had been committed by you, and will not relieve you of your obligations under these terms and conditions.
You agree to provide true, accurate, current and complete information about yourself if you register to use any part of the Service, which requires such, and maintain and promptly update this registration data to keep it true, accurate, current and complete. You must notify us immediately if you suspect or become aware of any non-authorised person using your login information.
Choice of Law and Jurisdiction.
These terms and conditions are subject to the laws of England and by using the Service you agree not only to be bound by them, but also agree to submit to the exclusive jurisdiction of the English courts in connection with any dispute save that we have the right at our sole discretion to commence and pursue proceedings in alternative jurisdictions.
Registered England and Wales
49 Station Road, Polegate, East Sussex, BN26 6EA Company No. 08821161
We reserve the right to change these terms and conditions at any time. Such revised terms and conditions will be posted on the Service. By continued use of the Service after such terms and conditions have been posted, you agree to abide by such changes.